Organizations small and large, like Esler Companies, are turning to tools that allow them to work remotely more easily quicker than ever. It’s something that’s necessary for any company to do in these changing times that COVID-19 has brought to us.
Absolute must haves
A company absolutely must have these things from a cloud hosting provider:
Quality systems for consistent up time and powerful computing
State-of-the-art security
Outstanding customer service with rapid response when help is needed.
Michael St. Onge is controller at Esler Companies. He worked with Michael Wallace of Peak Adviserfs on a project that included moving some of Esler’s processes and software to the cloud.
Peak Advisers has partnered with GoToMyERP, a provider that we recommend to all of our customers who need the advantages the cloud offers their business operations. GoToMyERP offers the critical must haves above and more.
St. Onge talked briefly about his company’s experience with GoToMyERP.
Peak Advisers: How do you view GoToMyERP's customer support?
Michael St. Onge: “GoToMyERP’s customer support is class-leading! Whether we are looking to amend user-permissions or need help with temporary service outages, their response time is second to none. I have been consistently impressed with their promptness and ability to respond to inquiries, no matter the time of day. “
Peak Advisers: Has the pandemic changed the level of support?
Michael St. Onge: “The level of support we have received during the pandemic has been the same as what it was prior to the outbreak. Same excellent response time coupled with the confidence that your issue will be addressed in a timely and efficient manner.”
Peak Advisers: How would you compare your experience with GoToMyERP compared to your experiences with other hosting Providers?
Michael St. Onge: “I have utilized other providers and I can honestly say that GoToMyERP is the best. I cannot say that the “destination” is functionally different (solid, consistent cloud based performance), but the “journey” is head and shoulders above their competition. I have never once had to make repeated requests for the same issue or wonder when my inquiry will be answered. In my opinion, this is how customer service can set your business model apart from the competition. Make the “journey” seamless for the customer and they will come back and recommend you time and time again to their peers.”
Peak Advisers: Tell us about your experience working with Michael Wallace and Peak Advisers.
Michael St. Onge: “I would absolutely recommend working with Peak Advisers and Michael Wallace. They were able to lay out a comprehensive plan of migration after evaluating our current state and formulate a step-by-step road map that we could follow. The plan was constructed in such a way that it could be executed by our Accounting and Finance staff and did not require the use of a dedicated IT support team (which we currently do not have).
Check out our blog for additional ways Peak Advisers has to help your organization work better remotely.
Call us at (303) 801-4772 or use the button below to contact us to get started with cloud hosting and other applications that can improve your remote work flow.